Return Policy

What can be returned?

All products are returnable if the product is in the same condition as when purchased. This includes the product packaging and original price tags.
The product’s packing material must be in the same condition as when received.
Products must not be used.
The product must be returned along with all accessories.
The serial number must be on the product, a product without a serial number will not acceptable.
The product need to be returned and should be claimed in 48 hours. The customer will be guided for return or exchange. The product once received by Glen Appliances will be inspected for any other damages. If the claim stated is genuine the product will be replaced or the money will be reimbursed. Products claimed beyond 48 hours will only be exchanged not returned.

Procedure to return your product

Contact us via email or phone, our contact detail is (contact link). We will guide you about process for the same.
After obtaining a RETURN AUTHORIZATION, the product can be returned to our head office: I‐34, DLF Industrial Area, Phase‐ 1, Haryana, India (121003).
In-store return option – ‐ After obtaining a RETURN AUTHORIZATION, the product can be returned to: I‐34, DLF Industrial Area, Phase‐ 1, Haryana, India.
Shipping for returns

The customer is responsible for shipping charges for return of products. Shipping charges Will be borne by Amplesta Appliances only if the product received has a manufacturing defect or was in a damaged Condition
The customer is responsible about damaged due to returning transit; It is advised that the return packets should be strongly packaged.
If any product delivered is not same as per order or in a damaged condition then the same will be replaced by us without any charge. (In need of a damaged product, you must contact us immediately.
Credit for Returns

Your credit card will be refunded once the item is inspected.

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